RADALLA RESORT – BOOKING TERMS, PAYMENT POLICIES AND HOUSE RULES
Updated 08/2025
BOOKING TERMS FOR INDIVIDUAL RESERVATIONS
These booking and cancellation terms apply to accommodation and additional service reservations made by individual customers, unless a separate agreement has been made. Group bookings are subject to separate terms. Services are sold by Radalla Resort / Balladissa Oy, Business ID 1511532–9.
If deviations from these terms are required, both parties must agree on the terms separately at the time of booking.
BOOKING AND CONFIRMATION
When making a reservation, the following must be provided: name, address, contact details, arrival and departure dates, and method of payment. The booking terms come into effect once the guest has confirmed the offer and received a booking confirmation. Radalla Resort may require a credit card guarantee or advance payment. The guest must check the booking confirmation details. Reservations may only be made by persons of legal age.
Radalla Resort reserves the right to move a reservation to another accommodation of an equivalent standard if there is a compelling reason to do so. In such cases, the guest will be reimbursed for any direct transfer costs.
ARRIVAL AND DEPARTURE
Rooms are available from 15:00 on the day of arrival and must be vacated by 12:00 on the day of departure. Different arrival and departure times must be agreed separately. All guests must present a valid ID. Only registered guests are allowed in the rooms. The maximum occupancy must not be exceeded.
If arriving after 18:00, the reception must be informed in advance. Unless otherwise agreed at the time of booking, or unless the chosen rate or booking time includes other terms, the room will be held until 18:00 on the arrival date.
CANCELLATION POLICY
Accommodation can be cancelled free of charge by 18:00 on the day before arrival. Cancellations made after this or no-shows will be charged for the first night. In the case of rescheduling, price changes may apply. The possibility of cancellation depends on the terms of the selected rate at the time of booking. Cancellations or interruptions made during the stay do not entitle the guest to a refund.
Cancellations must be made via the booking channel used. If the reservation was made through Radalla Resort’s customer service or website, cancellations must be made by email to info@radallaresort.fi or by phone at +358 44 066 7053.
EARLY DEPARTURE
Early departure before the agreed day must be informed to the hotel latest by 6:00pm on the day before. If the reservation is for several nights the hotel is entitled to charge the full amount for the whole stay. Early departure before the agreed day may also cause changes in the room rate confirmed.
FORCE MAJEURE AND RADALLA RESORT’S RIGHT TO CANCEL A BOOKING
Radalla Resort reserves the right to cancel a booking due to force majeure or reasons beyond the company’s control, such as a strike, fire, water damage, natural disaster, state of war, or similar events that significantly impair operations. In such cases, any payments made by the customer will be refunded. If the customer fails to make payment on time, Radalla Resort reserves the right to cancel the booking.
INSURANCE
We recommend that guests obtain travel insurance. Radalla Resort is not obliged to accept cancellations free of charge even if the guest presents a medical certificate or other justification, unless otherwise agreed in advance.
PAYMENT
Radalla Resort accepts major payment cards (Visa, Visa Electron, MasterCard). Cash or card payment is required at check-in unless the booking has been prepaid. Invoicing must be agreed in advance. Foreign currency, coupons, or cheques are not accepted.
BOOKING AND CANCELLATION TERMS FOR MEETING AND GROUP BOOKINGS
BOOKING AND CONFIRMATION
A group booking is defined as a booking for 10 or more people, or for five or more rooms. The terms come into effect once the client has confirmed after receiving an offer and booking confirmation. The booking applies to the stated number of participants. If the group size changes, Radalla Resort reserves the right to allocate a different space and adjust the pricing accordingly.
The client must provide the following at least 14 days before the event:
- Event schedule and meal times
- Final number of participants
- Special dietary requirements
- Room layout and required meeting equipment
- Any other special requests
The number of participants confirmed 3 days before the event will be used as the basis for invoicing.
CANCELLATION AND MODIFICATION TERMS
- 10–20 persons: Free cancellation up to 21 days prior. 7–20 days prior: 50% charge. Less than 7 days prior: 100% charge.
- 21–50 persons: Free cancellation up to 30 days prior.
- 51+ persons: Free cancellation up to 60 days prior.
A deposit may be required for group bookings. If cancelled, the deposit will not be refunded but can be transferred to a new date
within 6 months in special cases.
For subcontracted services that cannot be cancelled, the actual costs will be charged in full.
PAYMENT TERMS
The method of payment for group services must be agreed upon in advance at the time of booking confirmation. A group booking is invoiced on a single invoice per group. If the actual number of participants is higher than initially confirmed, billing will be based on the actual number of participants.
Accepted payment methods are prepayment and credit card. If the customer has a valid billing agreement, the resort may send an invoice after the event (only for domestic companies with a valid Finnish business ID). Foreign companies, associations, and private customers are required to pay in advance. For invoicing purposes, valid billing details must be provided in advance.
A 10€ invoicing fee will be added for post-event billing. The minimum invoicing amount is 120€, including the invoicing fee. Payment terms are 14 days net, and a late payment interest rate of 10.5% applies. Radalla Resort reserves the right to request full or partial prepayment before the event.
GENERAL HOUSE RULES
Radalla Resort follows good manners and general rules of order. If a guest violates these rules, the resort reserves the right to remove them immediately without refund for any prepaid accommodation or services. For safety reasons, only registered guests may stay in hotel rooms or other reserved facilities. Room and facility occupancy limits must be respected.
RESORT’S LIABILITY
Radalla Resort is not responsible for items left in hotel rooms or public areas, nor for any damage to or loss of vehicles or belongings in the parking area. Any deficiencies or remarks regarding accommodation facilities must be reported immediately upon arrival or as soon as possible so that the resort can address them. The resort is not obliged to compensate for deficiencies reported later.
GUEST LIABILITY FOR DAMAGE
The guest is responsible for any damage caused intentionally or through negligence by themselves, their party, or their pets, to the resort’s property, other guests, or third parties. Compensation will be determined according to general principles of liability for damages.
LOST PROPERTY
Lost items are stored free of charge for one (1) month from the date of discovery. Inquiries: info@radallaresort.fi or +358 44 066 7053. Items can be collected from reception or sent to the customer at their expense.
KEYS
Guests must take care of keys carefully. Keys must not be given to outsiders. A lost or unreturned key will incur a charge of €100. Night-time door openings are subject to a €50 call-out fee.
SMOKING AT THE RESORT
Smoking and open flames (e.g., candles, incense) are prohibited indoors and may trigger the fire alarm. Violations will result in charges for all costs related to the alarm, maintenance, and cleaning. Smoking is only allowed in designated areas according to resort instructions.
TRAVELING WITH PETS
Pets are welcome only in designated pet-friendly rooms and lakeside suites, as well as on the manor terrace. Pets must be declared at the time of booking. Due to the limited number of pet-friendly rooms, guests are encouraged to book early to ensure availability.
Pets are not allowed inside the manor building, including the restaurant and manor rooms. An additional fee of 20 €per day applies, with a maximum of three pets per room.
The owner is fully responsible for the pet’s well-being and for any damage or disturbance caused to other guests or to the resort’s property.
ACCOMMODATION FOR MINORS
Accommodation can only be booked by an adult. A minor may stay alone only with written consent from a guardian. At check-in, minors must present an ID and the guardian’s contact details. The adult who booked the services is always responsible for the minor’s conduct on the resort premises.
